Office hours

NORMAL OFFICE HOURS IN ALL OUR BRANCHES THROUGH THE COUNTRY ARE FROM 09:00am TO 01:00pm & From 03:00pm to 07:00pm.
Except our Head Office wich is from 09:00am to 01:00pm & From 02:00pm to 06:00pm.
On the 25th December and 01st January we are closed.



NORMAL HOURS AT FARO, LISBON AND OPORTO AIRPORTS ARE FROM 08:00am TO 20.00pm.
Except on the 24th and 31st December as close time is at 07:00 p.m. Closed on the 25th December and 01st of January.


Note:

For each pick up or drop off outside of opening hours at airports a fee of €29,00 will be charged directly to the customer.

During opening hours at office locations a fee of €15,00 (each way) will be charged for pick up or drop off away from the office.

At locations without office, charge will be made at €1,00 per kilometer from the nearest office.



For Airport Deliveries - Airport Service Included

Baby Seats
May also be supplied on request. The cost for these will be €6,00 per day charged directly to the client. maximum €43,00 per rental
Additional Driver
For each additional driver mentioned on the rental agreement a tax of €6,00 per day will be charged directly to the client
Young drivers
All drivers between 21 and 25 years old must pay directly to auto jardim an aditional tax of €6,50 per day.
To be covered by insurance, drivers must be duly mentioned on the Rental Agreement


Collecting in advance:
Through this confidential rate we shall not refund either the client nor the agency involved in the booking for the rental days which were not used
CANX / NO SHOW TAX:
There is a cancelation / no show fee of €50,00 to be paid when a cancelation is made in less than 3 days, or if the client doesn’t show to pick up the car on the date and time agreed
E-Toll (device)
€1,85 p/ day + tolls
Wi-Fi Mobile Hotspot
€6,99 p/ day
Domestic one way rentals
  • Lisbon / Oporto / Lisbon - €50,00
  • Lisbon / Faro / Lisbon - €50,00
  • Oporto / Faro / Oporto - €100,00
International One Way Rentals
Not allowed


Very Important

The client (whether driver or not) is always responsible for an excess on the amount of €900,00 for groups a, b and c, €1.500,00 for groups d, e, i and j, €2.000,00 for groups g and g1, and €3.000,00 for the remaining groups, in case of a self-provoked accident, in case of damages caused by acts of vandalism, in case theft of the vehicle or of theft of any of its acessories, as long as the driver is unable to indentify the guilty party.


This payment must be made upon the delivery of the car, in cash (portuguese or foreign currency) or by credit card.


The referred payment will be refunded to the client at the end of the rental, in case no accident has taken place, as well as no damages have been caused to the vehicle by acts of vandalism, theft of the vehicle or of any of its acessories.


This situation can only be eliminated with the payment of an insurance of €10,00 per day for groups a, b and c, €12,00 per day for groups d, e, i and j, for groups g and g1, and €22,00 for the remaining groups. this amount has to be paid by the client when receiving the vehicle.


In case of accident by our car driver's fault taking into consideration portuguese law, insurance companies decline any or all responsibility for that driver of all damages caused to the hired vehicle or to third parties whenever it is detected that the driver was driving under the influence of alcohol, narcotics, drugs or toxic products or by insanity of the driver.


Also if the client uses the car in sportive competitions, races, rallys or challenges, contests, bets, etc.


We also take this opportunity to inform that even if the car's driver is not under the influence of any of the above items but by any means also destroys our car by his own fault we shall not refund any amount for the time left to complete the rental and we only give another car through a large deposit that may cover eventual damages that can be caused to the new car.


We would like clients to be well informed about the above situation.




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(+351) 800 200 613
reservas@auto-jardim.com

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